Tuesday, November 9, 2010

The complain

How far will you go to make sure you don't get rip off?

For me - I complain

Last week our department didn't get pay on time because of the delay in  putting the time sheet in to HR, and I happened to have bill to pay, because of that, I have a bank overdraft , and the bank charge me $35 for dishonor fee.

In the past, I would just let it be because I know "shit" happened, but not this time, straight away , I call them up - of course an Indian guy pick up that can't speak English very well, and so I take this advantage - I started to complain non-stop

The conversation last about 20 minute ( you might think 20 minute? it will cost more in the phone bill than getting your money back, well, I use company phone, so is still free ) and below are some of the high light of our conversation

Indian: How can I help you

Me: The bank charge me $35 dishonor fee which  I don't think I deserve to pay.

Indian: There is nothing we can do here, because you don't have enough money in your bank and you have set up the automatic monthly payment with your phone company.

Me: I don't care! Remember I am the customer here!! This is not my fault, I didn't ask my phone company take the money out ( obviously I am playing dumb ) plus the bank has get back his money anyway!

Indian: Sir, I understand, but you should call  your phone company to talk about this.

Me: The phone company didn't take my money, is the bank who take the money! Why should I call the phone  company?

Indian: I can't do anything with your enquiries here.

Me: I am not enquiries anything here! I demand for my money back! I want to talk to your manager or your supervisor.

Indian: OK sir, I will give you the number....

Me: (He didn't even have the chance to finish his sentence) No way I am making another call.

Indian: Can you wait for moment please.

Me: OK

After few minute ...

Indian: OK sir, this time I will not charge you for the dishonour fee, but please make sure you talk to your phone company not to do the direct debit anymore.

Me: Sure

Mission complete! I got my money back ~ he he ~

Quick update : $1439

Dishonour bank fee $35

Old hair straightener $10

Dog minding for poppy for November $360

Total: $1844

Wednesday, November 3, 2010

The high achiever

Who is likely going to be successful ?

 - The person who know how to turn an idea into action
 - The person who will never ever give up so easily
 - The person who doesn't scare of hard work
 - The person who has a plan and a clear direction
 - The person who has a good heart, maybe you will think that I am very naive but I still think only good people will get happy ending!

Who is the person?

He is Ronald Chang

Why him?

Having a full time job as a consultant, he also do couching 3 days a week and more over he has recently started his own business that run 7 days a week.

I have read a lot of story and book about the successful people, and Ronald Chang is a real life example for me and I wish him all the best and success in the future!

That dude in the middle is Ronald Chang