How far will you go to make sure you don't get rip off?
For me - I complain
Last week our department didn't get pay on time because of the delay in putting the time sheet in to HR, and I happened to have bill to pay, because of that, I have a bank overdraft , and the bank charge me $35 for dishonor fee.
In the past, I would just let it be because I know "shit" happened, but not this time, straight away , I call them up - of course an Indian guy pick up that can't speak English very well, and so I take this advantage - I started to complain non-stop
The conversation last about 20 minute ( you might think 20 minute? it will cost more in the phone bill than getting your money back, well, I use company phone, so is still free ) and below are some of the high light of our conversation
Indian: How can I help you
Me: The bank charge me $35 dishonor fee which I don't think I deserve to pay.
Indian: There is nothing we can do here, because you don't have enough money in your bank and you have set up the automatic monthly payment with your phone company.
Me: I don't care! Remember I am the customer here!! This is not my fault, I didn't ask my phone company take the money out ( obviously I am playing dumb ) plus the bank has get back his money anyway!
Indian: Sir, I understand, but you should call your phone company to talk about this.
Me: The phone company didn't take my money, is the bank who take the money! Why should I call the phone company?
Indian: I can't do anything with your enquiries here.
Me: I am not enquiries anything here! I demand for my money back! I want to talk to your manager or your supervisor.
Indian: OK sir, I will give you the number....
Me: (He didn't even have the chance to finish his sentence) No way I am making another call.
Indian: Can you wait for moment please.
After few minute ...
Indian: OK sir, this time I will not charge you for the dishonour fee, but please make sure you talk to your phone company not to do the direct debit anymore.
Mission complete! I got my money back ~ he he ~
Quick update : $1439
Dishonour bank fee $35
Old hair straightener $10
Dog minding for poppy for November $360